Need help? Call us on 1300 168 359. For general enquiries,
read our FAQs below. For any additional queries, fill in the
relevant contact form and we will get in touch.
Openpay is offered online at checkout, or you can visit one of our participating merchants in-store. Simply tell a staff member you want to use Openpay and you’ll be guided through the process. You can also sign up any time using our App.
To sign up with Openpay you must:
Openpay does not charge any interest. Depending on the plan type selected and the participating merchant in which you are shopping at, there may be no fees at all. In some instances a small plan management fee will be applicable to each repayment. This fee varies depending on the merchant in which the purchase is being made. In the case of higher value purchases an establishment fee may apply. This will be payable by approved applicants only in line with the initial payment. Once again all costs will be disclosed before you commit to your purchase.
No. Openpay makes buy now, pay later, payment plans available. You do not need to hold and manage another credit or store card. You do however need an existing Visa or Mastercard to use Openpay.
Depending on the purchase you are making, you may be asked to consent to a credit check. In those instances, your consent will be clearly requested before a purchase is made.
Payments are taken automatically as scheduled from your nominated credit or debit Visa or Mastercard. You can also make a payment early through the Openpay app.
You can quickly and easily update your card details in the Openpay app. Alternatively, you can also update your payment details by calling 1300 168 359. Our business hours are Monday to Friday 9 a.m. – 5 p.m. AEST. You will also need to contact us if your card has been lost or stolen to update your card details. Note: Please never email card details to us or leave these details on a messaging service. Simply leave your name and contact details and one of customer service members will be in touch.
Reach out to us on 1300 168 359 or via email to email@example.com and we’ll see what we can do to assist.
Our customer service team is here to assist with payments Monday to Friday 9 a.m. to 5 p.m. AEST. Please contact us by email firstname.lastname@example.org or phone 1300 168 359 for help on correcting a late payment or another payment related matter.
Yes, early payments can be made quickly and easily in the Openpay app. You can also call our customer service team. The plan management fee will still be applicable. To pay off your entire plan, please contact our customer service team by email email@example.com or phone 1300 168 359.
Regardless of the merchant in which you made the purchase, a reference to Openpay will appear on your bank or card statement.
If payments have not been made by their scheduled date, late fees will apply. Openpay sends out welcome emails on all purchases and payment reminder notices. Late fees are detailed in advance in this email correspondence. We understand that there are times when making a payment is just all too hard. Please contact us before the payment due date to reschedule and avoid late fees.
Full returns and partial refunds are available with Openpay. Please return goods to the merchant from which they were purchased and they will prepare a refund to you. All returns are subject to the merchant’s return policy.
Any amounts paid by you will be refunded back onto your nominated card and any future instalments will be cancelled or adjusted if necessary in the case of a partial refund. Plan management fees will not be refunded.
Openpay processes your refund immediately. As with all merchants, sometimes the bank may take a few days to clear the funds back into your account.